Frequently Asked Questions
1. What is your cancellation policy?
Group tours: Cancel 48 hours in advance for a full refund.
Private tours: Cancel five days in advance for a full refund.
2. What if I don’t know much about gin?
No problem! Our tours are fun and informative for everyone, from gin enthusiasts to first-timers.
3. How many people are on each tour?
We take a maximum of 10 people per tour to ensure a comfortable and personalized experience.
4. What makes your tours different?
We’ve been on distillery tours worldwide and combined all the best elements to create an engaging, informative, and fun experience. Our spacious, clean vans and friendly guides add to the experience.
5. What should I wear?
Dress casually, with comfortable shoes. We recommend a hat and jacket, as Queenstown’s weather can change quickly.
6. Do you accommodate dietary requirements?
Yes. Let us know your needs when booking, and we’ll ensure snacks are suitable for everyone.
7. Do you accept hens’ and stag dos or large groups?
Groups of six or more, including hens’ and stag dos, must book a private tour.
8. Can I bring luggage on the tour?
We have no room for luggage in our vans. Only small backpacks or handbags can be brought along for the day.
9. Which distilleries and tasting rooms do you visit on the tour?
We don’t follow a set route, ensuring every tour is unique. Stops are chosen based on group preferences, featuring boutique distilleries and tasting rooms.
10. What’s included in the tour?
Your tour includes two tasting room experiences, a guided distillery tour at Cardrona Distillery, scenic stops, light snacks, and bottled water.
11. Do you offer non-alcoholic options?
Yes! We offer non-alcoholic options for children, teens, and anyone else who prefers them.
12. Are children and infants allowed on the tour?
Absolutely. Our tours are family-friendly. Children and infants are welcome but must be accompanied by a parent or guardian.
13. Can I bring a stroller or wheelchair?
Unfortunately, our tours are not wheelchair accessible due to stairs at the distillery. Some strollers are acceptable, but stairs may limit access.
14. Can I bring my dog?
We accept dogs if no other passengers are allergic. Please let us know in advance so we can accommodate.
15. How long are the tours?
Tours typically last six hours, excluding pick-up and drop-off times.
16. Where do you pick up and drop off?
We pick up and drop off at The Station Building in Queenstown. Private tours can include custom locations.
17. Do you offer private charters?
Yes! Private charters can be tailored to your preferences and combined with activities like honey tours, e-biking, or a visit to the Cardrona Pub.
18. Can we combine the gin tour with other activities?
Yes! Options include wine and beer tastings, paint-your-own-bottle sessions, karting in Cardrona, or even a Lord of the Rings tour in Glenorchy.
19. Can I request specific stops?
For private charters, yes. We’ll do our best to include your requested stops.
20. Is lunch included?
Light snacks are provided, but lunch is not included. We can recommend great local spots.
21. Can I buy the gins we taste?
Of course! Many distilleries offer bottles for purchase and shipping options to several countries.
Still, needing something else answered? Please send us a message below.